Wondering if Tesla offers roadside assistance? This guide details ten key aspects of Tesla’s roadside assistance program, covering services like towing and lockouts for Tesla drivers. Learn what’s included, how to access it, and its limitations to stay prepared for emergencies on the road.

Overview of Tesla’s Roadside Assistance

Tesla provides roadside assistance for vehicles under warranty, offering 24/7 support for issues like flat tires or lockouts. It’s designed to minimize inconvenience, but coverage has specific limits.

Tesla’s program is warranty-tied. Here’s what it includes.

• Free during warranty. Included for 4 years or 50,000 miles, whichever comes first, costing $0.

• 24/7 availability. Support is accessible anytime via app or phone, ensuring quick help.

• Tesla-specific services. Tailored for EVs, addressing unique issues like charging or lockouts.

• Limited scope. Not as comprehensive as AAA, with exclusions for non-warranty issues.

Accessing Roadside Assistance

Tesla makes requesting help easy through its mobile app or a dedicated hotline. Quick access ensures drivers get support during emergencies like breakdowns or flat tires.

Requesting help is straightforward. Here’s how to access it.

• Use Tesla app. Select “Roadside” from the home screen, taking 2-3 minutes to request.

• Call the hotline. Dial 877-798-3752 for immediate assistance, connecting in 1-2 minutes.

• Provide details. Share your VIN, location, and issue to speed up service, costing $0.

• App automation. The app auto-detects issues like low tire pressure, saving time.

Flat Tire Support

Tesla’s roadside assistance covers flat tires, a common issue since Teslas lack spare tires. Support includes towing or, in some cases, loaner wheels, but costs may apply.

Flat tire help is limited. Here’s what to expect.

• Towing within 50 miles. Free to a Tesla Service Center if within 50 miles, saving $100-$200.

• Loaner wheels. Available in some regions, swapped in 15-30 minutes, but rare.

• Repair costs. You pay for tire replacement, typically $200-$400 per tire.

• Response time. Technicians arrive in 30-90 minutes, depending on location.

Lockout Assistance

Locked out of your Tesla? Roadside assistance offers remote or manual unlocking, helping you regain access without damaging your vehicle, especially in unsafe situations.

Lockout support is quick. Here’s how it works.

• Remote unlocking. Tesla attempts to unlock via app if internet is available, taking 5-10 minutes.

• Manual unlock. Technicians open doors manually within 50 miles, costing $0-$50.

• Towing for lost keys. One-time tow to a service center, 30-60 minutes, costing $0.

• Avoid DIY. Breaking windows costs $200-$500; call for professional help.

Towing Services

Tesla covers towing for warranty-related breakdowns, transporting your vehicle to a service center. Coverage is generous but has distance and condition limits.

Towing is a key benefit. Here’s what’s covered.

• Free up to 500 miles. Warranty issues include towing to a Tesla Service Center, saving $200-$1,000.

• Non-warranty tows. You pay for tows due to accidents or battery depletion, $100-$500.

• Response time. Tow trucks arrive in 30-90 minutes, depending on traffic.

• Destination limits. Must tow to a Tesla Service Center for free coverage.

Battery Depletion Assistance

Running out of charge can strand you. Tesla’s roadside assistance may help with transport to a charger, but this service often incurs costs.

Battery help is limited. Here’s what to know.

• Not fully covered. Transport to a charger isn’t free, costing $100-$300 out-of-pocket.

• One-time courtesy tow. Some drivers report free tows to chargers, taking 30-60 minutes.

• 12-volt battery issues. Covered under warranty, fixed in 10-20 minutes, costing $0.

• Plan routes. Avoid depletion by mapping chargers, saving $100-$500 in fees.

Warranty Coverage Limits

Tesla’s roadside assistance is tied to the New Vehicle Limited Warranty (4 years/50,000 miles) or Extended Service Agreement. Coverage ends when the warranty expires.

Warranty defines eligibility. Here’s how it works.

• New vehicles. Covered for 4 years/50,000 miles, starting at delivery, costing $0.

• Used vehicles. Includes remaining warranty plus 1 year/10,000 miles, extending coverage.

• Extended agreements. Cost $1,800-$3,500, including roadside assistance for added years.

• Post-warranty. Services available but at full cost, $50-$500 per incident.

Exclusions and Limitations

Tesla’s roadside assistance doesn’t cover everything, like accidents, vandalism, or battery wear. Knowing exclusions helps you prepare for uncovered situations.

Exclusions limit coverage. Here’s what’s not included.

• Accidents or collisions. Towing costs $100-$500, not covered by warranty.

• Battery wear. High or low-voltage battery failures cost $200-$1,000 to fix.

• Acts of nature. Floods or storms aren’t covered, requiring $100-$300 tows.

• Post-repair transport. Getting home from a service center isn’t included, costing $20-$100.

Comparison to Other Providers

Tesla’s roadside assistance is free during warranty but less comprehensive than AAA or insurance plans. Comparing options helps you decide if additional coverage is needed.

Tesla’s plan has trade-offs. Here’s how it compares.

• AAA offers more. Covers battery charging and extractions, costing $50-$150/year.

• Tesla’s towing distance. Up to 500 miles free, far exceeding AAA’s 3-200 miles.

• Service specificity. Tesla’s EV focus ensures specialized help, unlike general providers.

• Backup plans. Add AAA for non-warranty issues, costing $50-$150 annually.

User Experiences and Reliability

Tesla’s roadside assistance has mixed reviews, with some praising quick responses and others noting delays. Understanding reliability helps set expectations for emergencies.

Experiences vary widely. Here’s what drivers report.

• Fast response. Some get help in 30-60 minutes, especially for app requests.

• Weekend delays. Tire repairs may wait until Monday, extending 1-3 days.

• Towing reliability. Tow trucks arrive in 30-90 minutes, but availability varies.

• Customer support. App-based requests are efficient, but phone support may lag.

Conclusion

Tesla’s roadside assistance offers valuable 24/7 support for flat tires, lockouts, and warranty issues, free during the warranty period. Know its limits to stay prepared. At STUCK, our team of professionals is committed to delivering top-notch roadside assistance in Dallas, ensuring Tesla drivers get reliable help anytime!